Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Shipping/Return
For HONES SERENITY brand clothing sent, the return address is indicated in its packaging.
For any other product, you must send it to the following postal address: 10 rue frederic mistral, 13250 saint-chamas, Bouches-du-Rhône, France, Return
Refund
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at honesserenity@gmail.com and send your item to: 10 rue frederic mistral, saint-chamas, Bouches-du-Rhône, 13250, France.
