Return & Refund
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Our return policy is valid for 14 days after delivery of your order. If more than 14 days have gone by since you received your item, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process
For HONES SERENITY brand clothing, the return address is indicated inside the packaging.
For all other products, please return them to the following address:
10 rue Frédéric Mistral, 13250 Saint-Chamas, Bouches-du-Rhône, France.
Refund
Once your return is received and inspected, we will notify you via email that we have received your return. We will also let you know whether your refund was approved or denied.
If your refund is approved, it will be processed within a few days. The amount will automatically be credited to your credit card or original method of payment.
Exchanges
We only replace items that are defective or damaged. If you need to replace an item with the same model, please contact us by email at support@honesserenity.com and send the item to the following address:
10 rue Frédéric Mistral, 13250 Saint-Chamas, France.
Shipping costs
Return shipping costs are your responsibility, unless the returned product is defective or does not conform to your order. We recommend that you use a tracking shipping service to ensure that your return is received correctly.
For more details, see our full policy on our website .
For any questions or assistance, please do not hesitate to contact us at support@honesserenity.com .